Do you accept insurance?
The only insurance we currently work with is car insurance aka PIP(Personal Injury Protection) insurance for a motor vehicle accident. We are unable to bill Workman’s Compensation Claims. If you have out of network benefits from your insurance and would like to use our services, we can easily provide you with Superbills to remit to your insurance company for reimbursement. If you are not sure if massage is covered through your insurance you may contact their customer service for an explanation of your benefits.
What information do you need to bill my car insurance for my motor vehicle accident?
To bill your car insurance, we will need 1) a prescription from a doctor, 2) your full name, date of birth, address and phone number, 3) your claim number, date of accident, and the name and contact information for your insurance claim adjuster. Your prescription should include diagnosis codes and your doctor’s NPI number, or a phone number at which we will be able to contact your doctor to obtain that information.
I’m not sure what type of massage I need. Do I have to pick one?
You do not need to know what kind of massage is right for you. Massage modalities overlap and our skilled therapists are here to help you by listening and discerning the best combinations of techniques to best assist you.
What should I wear during my massage? Do I have to undress for my massage?
Most therapy provided at our clinic does not require you to undress. Please wear loose or stretchy clothes such as a tank top and pajama bottoms or lounge shorts. Avoid wearing clothing that is compressive or restricts your movement or has alot of seams and pockets such as sports bras, jeans, or workout leggings. If you are going to receive treatment for your neck and shoulders it will help us access these easiest if your top has a low neck line(no crew necks) and no sleeves.
Do you offer outcall appointments?
No, unfortunately we are not able to accommodate these requests at this time.
Should I still come to my appointment if I’m sick?
No. Because massage increases circulation, releases toxins into the blood steam that have been trapped in soft tissues, and speeds up the rate of cellular waste processing, getting a massage while fighting off an infection can overwhelm your body systems and cause your healing process to slow down or fall behind. As good as it sounds to have all those body aches rubbed out when you feel miserable, if you get a massage while you are sick you may end up feeling worse after your massage instead of better. Beyond your own health, it is courteous not to expose our staff to contagious infections, and protect their well being and the well being of other patients who visit our office, some of whom are immune compromised.
What kind of oils, lotions, or scents do you use?
We use all organic oils and creams. Usually we use olive or coconut oil during our sessions to avoid complications from nut allergies. We do occasionally use other oils and creams when we feel it is advantageous. If you have an allergy you are concerned about please bring it to our attention prior to your session. Aromatherapy is available and when used we check to verify the scent is acceptable to you before applying it.
What is your cancellation policy?
If you need to cancel your appointment please give us as much notice as you can. Appointments cancelled within 24 hours of the appointment time will result in a cancellation fee for the full price of the session. We will try our best to accommodate schedule changes, but without sufficient notice we are often unable to refill the time reserved for you.